IRCTC Shines on the National Stage: Honoured with Dun & Bradstreet Excellence Award
Celebrating exemplary contributions to India’s tourism infrastructure, hospitality ecosystem, and public service delivery.
"A Milestone in IRCTC's Journey"
Shri Rahul Himalian accepts the NxtGen Public Sector Excellence Award.
In a remarkable achievement that underscores its continuous pursuit of innovation, the Indian Railway Catering and Tourism Corporation (IRCTC) has been honoured with the Dun & Bradstreet NxtGen Public Sector Excellence Award 2025.
The recognition, awarded in the category of Hotel & Tourist Services (Central PSU), celebrates IRCTC’s exemplary contributions. The prestigious award was presented during a grand ceremony held in New Delhi on 26 September 2025.
Award Profile
"Honouring PSUs that redefine standards of efficiency, transparency, and customer satisfaction."
The Pillars of Excellence
Over the years, IRCTC has evolved far beyond its initial mandate. What began as a platform to streamline railway ticketing has now grown into a multi-vertical enterprise.
Tourism Expansion
Diverse domestic & international packages catering to all segments.
Hospitality Growth
Executive lounges, rail yatras, and budget hotels strengthening infrastructure.
Digital Leadership
Setting benchmarks for digital governance with a user-centric app & website.
Safety & Hygiene
Upgraded kitchens and eco-friendly initiatives for sustainable operations.
Why This Award Matters
In a country where public sector undertakings form the backbone of infrastructure, awards like this highlight best practices. For IRCTC, it validates their ability to innovate while maintaining reliability.
While the accolade is a moment of pride, it also sets the stage for IRCTC’s next chapter. Future priorities include expanding partnerships, boosting sustainable tourism, and enhancing passenger comfort with AI-driven solutions.
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